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Frequently Asked Questions

Got questions? Here you'll find answers to the most frequently posed questions by prospective clients. If you don't find an answer to your question contact us today.

Q: I’m just starting out. Will Marcan work with me?

A: We pride ourselves on our work for start-ups and our ability to help them succeed. Outsourcing some of your work will save you precious time and money. Plus, our professionals are experts in their fields, so you shorten the learning curve and benefit from our experience. We recognize the positive impact of small businesses and deeply value the contribution they make to the national and world economy. Our commitment is to see small businesses thrive.

Q: How do we get started?

A: Tell us your business needs. Then we will present you with a solution focused on innovation and intelligent thinking tailored to those needs. Pure and simple, we’ll give you a plan and provide the services needed to reach your goals.

Q: How do I work with you?

A: We work virtually. You can request our services by every means of business communication from anywhere in the world. We also offer on-site assistance in the Washington, DC metropolitan area. And we stay in touch with you by your communication method of choice (phone, email, IM, text, or fax).

Q: How do I get my finished project?

A: In most cases, your project is delivered directly to your computer in an agreed upon format. If comps or physical presentation materials are needed, we deliver them by Priority Mail or FedEX.

Q: What about revisions?

A: Any final revisions are made per your request and final documents are delivered by the same methods. We want you to be happy with the final product. And we are available at your convenience, so you have your project whenever you need it.

Q: I have a support staff. Why should I outsource work they could do?

A: Often, particularly in small businesses, owners and staff are required to handle multiple responsibilities, regardless of whether they possess the necessary skills and training. Marcan has highly skilled professionals with a wealth of practical experience and a talent for productivity. We carry out many of the same one time or ongoing tasks as in-house assistants, but save you money by charging only for the services you need.

Q: Why not just hire a temp?

A: We offer many benefits and services you won’t find with in-house or temporary staff. Marcan saves you time and money by providing quality administrative support, IT support, marketing & design services or any of dozens of other services without taking up desk space on your office. Plus, we offer long-term assistance or fill-in solutions, so you only pay for what you need, when you need it.

Q: Can I afford to outsource certain services?

A: Perhaps the question is, can you afford not to? Time is a valuable commodity, and in short supply when you are running a small business. When you hire Marcan to handle time-consuming tasks, you’re spending your and your staff’s time more productively. Our clients find they are more productive and profitable by hiring us to handle tasks better done by a professional.

Q: Why should I work with someone who isn't right here in my office?

A: Hiring one of our experts to help with your business is one of the most cost-effective ways to increase your productivity. You delegate non-core, high impact tasks and free up time for you or other employees that generate income. When you hire Marcan, you free yourself of the administrative headache involved in hiring and managing employees. There is no training involved, no insurance to pay and no taxes to file.

Q: Why choose Marcan Business Solutions?

A: We have assembled a team of professionals representing a wide range of disciplines with solid credentials and work experience. Each is known for excellence in their field. Their goal is to provide superior solutions to your business needs.

Our cutting edge methodologies, techniques and tools ensure your business will be more competitive. Our team will help you achieve maximum productivity with quality results.

Q: Can you tell me more about your executive support services?

A: For you to excel in your business, you need the freedom to spend your time on the most important matters. Our administrative professionals are skilled in the latest software and systems ensuring we can handle the details, independently, while you focus on income generation. And we handle everything including scheduling, data entry, copying & binding, printing, faxing, presentations, research, customer follow-up, email blasts and all hotel and travel arrangements.

Q: Does Marcan offer event or conference planning?

A: Planning a conference, holiday event or making arrangements for a training class or seminar can be time consuming and downright frustrating. We can help you plan and manage every detail from site selection through AV set-up. From video conferences to trade shows, we can set your mind at ease while our professionals organize the entire event. Or we can handle any element you choose to delegate.

Q: What type of IT support do you provide?

A: We know how frustrating today’s technology can seem. Programs that don’t work properly, issues with servers, or computer glitches can slow you down or immobilize your business. Our IT support services make technology work for your business. Our IT professionals have all the training and experience necessary to support the needs of your business.

Q: Do you offer writing services?

A: Marcan provides copywriting as well as writing for presentations, speeches, websites, articles and much more. Our professional writers, experienced in various styles and techniques can help you to clearly convey your message.

Q: I need help with a website. Can Marcan help?

A: We offer website development and search engine optimization. Because your business image is reflected in your company website, Marcan will help your company establish a professional internet image that will attract clients, generate leads and work for you 24/7.

Q: What design and marketing services do you offer?

A: It is important you position your business professionally to attract customers. Marcan can help you establish your vital business identity through the creation of a memorable, professional logo and collateral materials. We offer everything bigger companies provide, but we do so a la carte.

Q: Can you help me get a job printed?

A: We have partnered with top-quality printing companies to offer you assistance from start to finish of your design and marketing project. From postcards to reports and capability pieces, our rates are competitive.

Q: I need materials translated. Can Marcan help?

A: Marcan offers professional translation and interpretation services focused solely on English and h5ish at this time. Our industry-specific translation professionals are skilled in specialized fields in various industries, including (but not limited to) education, finance, human resources, law, marketing/media, medicine and websites.

Marcan h5ish translation professionals specialize in general or technical translations from English to h5ish or h5ish to English. Our expert translators excel in superior translation and interpretation accuracy, timeliness, confidentiality, and customer service.

Q: Do you have a notary public?

A: We do. We can notarize your documents, upon request, by visiting your home or office, if you are located in the Washington, DC Metropolitan Area.

Q: How much does it cost?

A: Outsourcing work to Marcan means you only pay for the services and time you need. Our rates are competitive and offer a better value over the cost of traditional employees. Because we are an independent contractor, you're not required to pay employer taxes or benefits, overtime, holiday time or sick days. Plus we use our equipment, saving “wear and tear” on yours.

Q: What forms of payment do you accept?

A: We accept money orders, checks or credit cards (Visa, MasterCard through PayPal). Checks may require up to five (5) business days prior to beginning service.

Q: Who is Marcan Business Solutions?

A: Marcan Business Solutions is a division of Marcan Enterprises, LLC. Marcan is dedicated to satisfying client needs with optimum and creative solutions delivered through flexible services at competitive rates. We want to help you succeed. Headquartered in the Washington DC area, our alliances with professionals from around the world will satisfy the needs of our domestic and international clients

Q: How do I contact you?

A: You can reach us via phone, fax, Email or simply fill out the form on our contact page. We’re available to start working for you today!